Shipping & Returns
We offer Free Shipping on all Australian parcels over $150. For our Victorian friends, orders usually come within 5 business days. For our friends from other states, the delivery takes between 6-10 business days.
The shipping fee for International parcels has got two options:
- Australia Post Express - $25
- DHL Express - $50
Australia Post Express takes around 7-14 days depending on the location, while DHL Express takes around 7 days. Both options come with signature on delivery.
General Refund Policy
The crystals are sold as they are ~ raw, unpolished, imperfect. There are no refunds unless the product description has misrepresented the piece. Our raw crystals come all natural, so fractures may occur during handling, but we do make sure that we double wrap the most fragile pieces to make their journey safest we can.
If your crystal arrived damaged, please send us an email at firstname.lastname@example.org or reach out through our contact form and we will be more than happy to sort it all out for you. In case we agree upon returning of your crystal, the crystal must be shipped back within 7 days from the arrival of your order and we must be provided with the tracking number. We will not be able to process any returns if the time range is not followed.